museum marketing

6 concrete cases of data marketing valorization in museums


Find out how data analysis can significantly improve the museum experience and marketing! 🏛️📈

What would your museum look like if it was flownfrom the data? In recent years, museums have been using data analysis . It allows them to find solutions to long-standing problems. For example, creating sustainable sources of revenue , and generate audiences. Also we propose you to discover several examples of marketing initiatives for the valorisation of your data.

6 evidence-informed museum decisions

museum marketing

#6 - The Colorado Historical Center - Denver, Colorado

  • Challenge: Difficulties in attracting and engaging new visitors.
  • Proposal: Determine typical visitor behaviours to target and satisfy various audiences.
  • Results : Based on the analysis of data on admissions, activities, works, catering and subscriptions to understand consumer behaviour. The reports then showed that more than 40% of visitors are families. As a result, the Historic Centre quickly redesigned its educational programs, exhibitions and loyalty plans to adapt them to families.

#5 - The Reina Sofía National Museum - Madrid, Spain

  • Challenge: Understand tourist attendance trends for a temporary Picasso exhibition.
  • Proposal: Analyze internal visitor statistics to better understand tourism trends.
  • Results: The study showed that 680,000 people from 189 countries visited the exhibition, with an average of 4,800 daily visitors. More than 60% of the visitors came from abroad and, among them, the most common countries of origin were Italy (17% of the total), France (11%), Germany (7%), the United States (7%), Great Britain (5.6%), Japan (1.4%) and Portugal (1.3%). 

#4 - The Spencer Art Museum - Lawrence, Kansas

  • Challenge: Connect artist location data to over 45,000 objects.
  • Proposal: Create a program that lists past artist residencies and where the works were created.
  • Results : The curators used it to plan an exhibition. And the software was used to identify hard-to-find objects in the current database.

#3 - United States Holocaust Memorial Museum - Washington, D.C.

  • Challenge: To evaluate the new state-supported initiative to monitor violence.
  • Proposal: Validate the initiative using a data analysis approach.
  • Results : Algorithms developed further predicted where this type of violence is most likely to occur within the next 2 years.

#2 - The Chicago Art Institute - Chicago, Illinois

  • Business Challenge: To increase revenue through growth in the number of paid visitors.
  • Proposal: Take advantage of museum ground beacons to track the comings and goings of visitors and the time spent in specific galleries.
  • Results : Promotion of galleries with high visitor engagement to increase revenue from paid admissions by 34% between 2015 and 2019.

#1 - Fenimore Museum of Art - Cooperstown, NY

  • Challenge: Understand the relationship between advertising channels (radio, TV, digital and print) and ticket sales at a major exhibition.
  • Proposal: Compare purchases of geographic ads with the postal codes of the tickets sold.
  • Results : Subsequently, increased visitation to the 10 postal codes from which the majority of visitors originate through a data-centric recommendation to focus on radio advertising.
Visual Solene crop

Solène Jimenez

Would you like to carry out a data & CDP diagnosis of your organisation? Take advantage of 30 minutes of free consulting by reserving your slot.

Sophia Baladi

Sophia Baladi

Would you like to carry out a data & CDP diagnosis of your organisation? Take advantage of 30 minutes of free consulting by reserving your slot.



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Also discover the Dallas Museum of Art's loyalty program, an example of data enhancement.

Read more on our data & entertainment blog:

  • Museum: how to enhance your data - Arenametrix
    Posted at 12:43pm, May 25

    [The Dallas Museum of Art is committed to learning more about its visitors and deepening the public's connection to its permanent and temporary galleries. For more than 10 years, the museum has conducted research using a variety of assessment tools to better understand the preferences, behaviors, and curiosities of their audiences. With this increased knowledge, museums are gaining valuable expertise in maintaining relationships between visitors, works and Cultural venues. On our blog you can find several examples of how museums can make use of data. […]

  • Centralization of data to serve the experience of audiences
    Posted at 2:32pm, May 26th

    ...] centralizing your data allows you to consider new marketing approaches, including marketing automation to communicate more finely with your customers.

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