26 Mar Venues: Gather feedback from your spectators to improve their experience.
GET THE SPECTOR'S ADVICE AFTER THE VISIT & IMPROVE THEIR EXPERIENCE
Difficult to improve without any feedback from your audiences?
Gathering the opinion of its spectators is one of the necessary conditions for improving their experience. This key action is made possible by the creation of points of contact with the spectator following their visit aﬁn to find out their opinion on the performance and then by a relevant method of measuring satisfaction to obtain qualitative data on the spectator.
Charlie Rongier, Head of Digital and Audience Development, gives you his testimony and explains how Arenametrix and for the House of Arts of Lake Geneva have been able to collaborate to gather those of its audiences!
"I tested the thank-you newsletter after a show, a real success! " explains Charlie Rongier
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