At the heart of a cultural organization's strategy to improve its audience experience lies a crucial question: "How do I assess my audience's satisfaction after an event?". This question is an essential step in driving decisions about the future of customer experience and programming.
In addition to evaluating the success of past events and improving future ones, soliciting audience feedback helps to:
- Strengthen the relationship with your audience by giving them a voice
- Gather additional information to better understand and segment your audience
- Promote your programming : positive feedback can be transformed into content to share with future audiences.
This article explores the importance of collecting post-event satisfaction and outlines 5 effective examples to find out what your audience thinks.
1. Orchestre de Chambre de Lausanne commitment level forms
Email after excellent rating (5/5)
Email after an average rating (3 or 4/5)
Email after a negative rating (1 or 2/5)