Who should you target for a sold-out event?
Fill your venues without slashing your prices. Use smart segmentation to target ultra-local profiles or last-minute buyers with exclusive offers, without diluting your pricing policy.
Stands two-thirds full, and the trap of massive discounts.
Midweek matches, afternoon performances, lower-profile events: a constant challenge. To fill those last seats, it is tempting to launch aggressive, across-the-board promotions, like 50% off for everyone.
The outcome: You devalue your brand image, drastically cut your margins and, worse, frustrate your most loyal season ticket holders, who paid full price.
By getting your audience used to last-minute discounts, you kill advance booking: spectators always wait for the promotion before buying.
Your current database can't tell the difference between a passing tourist, a family living far away and an ultra-local enthusiast ready to travel 30 minutes.
Without connected tools, your last-minute offers go to the entire database, cluttering the inboxes of contacts who cannot come.
Predictive segmentation, geotargeting and responsiveness: precision filling.
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Every star is a contact. Pick a criterion: the nebula rearranges itself into coherent groups. This is behavioural segmentation, made physical.
Our customers say it better than we do.
Other challenges in cultural and sports marketing.
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