Understand what your audiences experience
Ticketing data tells you who came. GuestViews helps you understand why they came, what they enjoyed and what could improve their experience. Give your audiences a voice at every stage of their journey.
- Surveys delivered on kiosk, tablet, QR code, email, SMS or mobile app.
- Collection of satisfaction data, profiles, motivations, interests and more.
- 15+ question formats: NPS, single choice, multiple choice, free text, conditional questions
Measure satisfaction continuously
Track the quality of the experience in real time with indicators that are easy to read. Quickly spot strengths and pain points so you can act before they have a lasting impact on your audiences' satisfaction.
- Dashboards updated in real time.
- Automatic alerts when satisfaction drops or critical comments come in.
- Tracking of NPS, reviews and key experience indicators.
Enrich your CRM automatically
Every answer automatically completes your visitors' records in Arenametrix. You combine behavioural data (purchases, visits, attendance) with declared data (satisfaction, preferences, expectations).
- Native sync with your Arenametrix CRM.
- Profiles automatically enriched with the answers collected.
- Segmentation based on interests, satisfaction level or intentions.
Turn feedback into loyalty
Every survey is an opportunity to extend the relationship. Thank your visitors, recommend a next experience, offer a membership or create a playful experience that makes them want to come back, and talk about you.
- Personalised communication scenarios after taking part.
- Recommendations for events, exhibitions or offers based on the profile.
- Gamification modules (instant win, virtual postcards...) to boost participation and encourage word of mouth.
