How can you diversify your revenue beyond the ticket?
Maximise the value of every spectator. Use smart segmentation to offer merchandise, food and drink, cashless or exclusive offers to the people most likely to buy.
Your venue has a capacity limit. Your ancillary revenue does not.
To balance ever more ambitious budgets, ticket sales alone are no longer enough. Most organisations have zero visibility on what attendees spend outside ticketing. Without crossed data, merchandising, concession and parking offers go out blind.
The outcome: Significant money left on the table, store stock gathering dust, and hospitality opportunities slipping past your most premium audiences.
Your ticketing system doesn't talk to your shop till or your cashless solution. There's no way of knowing whether your biggest ticket buyer also spends on site.
Everyone receives the same generic promotion for the official shirt or the exhibition catalogue. This lack of targeting wears people out and drags down effectiveness.
Without a consumption history, it's impossible to predict buying behaviour and push the complementary offer before the audience even arrives.
Crossed data, scoring and cross-selling: grow the average basket.
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Same campaign, four segments: subject line, visual and offer all adapt. Click a profile to see its email.
Our customers say it better than we do.
Arenametrix's personalised support made the transition smooth and motivating for our team, and we are now better equipped to promote the theatre to our audiences.
Other challenges in cultural and sports marketing.
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