Today, your visitors' experience is no longer confined to their time on site. It begins well before the visit and continues long after.
Your challenge is therefore to guide current and future visitors throughout their journey to secure their satisfaction and build engagement, without spending hours on it. Two tools are essential here, and they complement each other: CRM, and the chatbot.
In the entertainment sector, we, Arenametrix and Ask Mona lead the way in CRM and in chatbots respectively. You have probably already heard of us.
In this webinar, we invite you to discover how these tools work together through the example of Muséoparc Alésia.
Capturing visitors on your website, spotting prospect behaviour, answering the curious, easing the load on customer service,
supporting the purchase journey, helping people prepare their visit, thanking visitors and collecting their feedback:
all of this can be set up simply, and even automated, to give your customers the best possible experience.
What is in it for you?
- Effort put where it counts,
- More time for high-value work,
- A visit experience that stands out and builds loyalty,
- An attentive, engaged audience,
- And a far better knowledge of your public.
